Shipping Policy

At MS Collection, we aim to deliver your order quickly, safely, and smoothly. Please read our shipping guidelines below to understand how we process and deliver your orders.

1. Order Processing Time

Orders are usually processed within 1–2 business days after successful payment.

Orders placed on weekends or public holidays will be processed on the next working day.

You will receive a confirmation message once your order is shipped.

2. Delivery Timeline

Estimated delivery time is 3–7 business days, depending on your location.

Delivery timelines may vary due to external factors such as courier delays, weather conditions, or high order volumes.

We always try our best to ensure timely delivery, but occasional delays may happen.

3. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before payment.

We may offer free shipping on selected orders or during promotional periods.

4. Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS so you can monitor your delivery status in real time.

5. Delivery Attempts

Our courier partners will attempt delivery at the provided address. If the delivery fails due to incorrect address details or unavailability, re-shipping charges may apply.

Please make sure your shipping details are accurate while placing the order.

6. Serviceable Areas

We currently ship to most locations. However, delivery availability depends on courier service coverage in your area.

7. Damaged Package

If you receive a package that appears damaged, please:

Do not accept it if visibly tampered

Or record a clear unboxing video

This helps us resolve the issue quickly.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

📧 Email: support@ms-collection.in

📞 Phone: +91 9137903707