Shipping Policy
Effective Date: 1st Sept 2025
Last Updated: 10th Sept 2025
1. Shipping Coverage
We currently ship to Telangana only.
If your location is outside our delivery coverage, our team will contact you to discuss possible alternatives.
2. Processing Time
Orders are usually processed within 1-3 business days after payment confirmation.
Customized or made-to-order mattresses may require additional processing time, which will be communicated at the time of purchase.
3. Delivery Time
Standard delivery within Telangana] typically takes 2-3 business days depending on your location.
Remote or rural areas may require additional delivery time.
Delivery times are estimates and may be affected by holidays, weather conditions, or courier delays.
4. Shipping Charges
We offer Free Shipping / Flat Rate / Location-Based Shipping on all mattress and pillow orders.
Any applicable shipping charges will be calculated at checkout before you confirm your order.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
6. Delivery Guidelines
Please ensure that the delivery address and contact details provided are accurate.
For bulky items such as mattresses, kindly ensure that the delivery path (staircases, doorways, elevators) is accessible.
Our delivery team will deliver the product to your doorstep; installation or unpacking services may be available upon request (charges may apply).
7. Delayed or Failed Delivery
If delivery is delayed due to unforeseen circumstances, we will inform you promptly.
If delivery fails due to an incorrect address or unavailability of the recipient, additional charges may apply for re-delivery.
8. Damaged or Wrong Product
Please inspect your order upon delivery.
If the product is damaged, defective, or incorrect, contact us immediately at Comfoze21@gmail.com with photos, and we will arrange for a replacement or return as per our Return & Refund Policy.9. International Shipping (if applicable)
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Delivery times may vary depending on customs clearance.
10. Contact Us
For shipping-related queries, please contact:
Comfoze
Email: Comfoze21@gmail.com
Phone: 8690504431
Address: 41-101/1, Eshwar Nagar Colony, Moula Ali Hall, Moula ALi, Secunderabaad, Telangana 500040.