Terms and Conditions
Effective Date: 1st Sept 2025
Last Updated: 10th Sept 2025
Welcome to Comfoze! These Terms and Conditions (“Terms”) govern your use of our website www.ms-collection.in (“Site”) and the purchase of our products including mattresses (Mixed/Specialty, Orthopedic, Foam, Coir, Spring, Hybrid) and pillows.
By accessing our Site or purchasing from us, you agree to be bound by these Terms. Please read them carefully.
1. Eligibility
By using our website, you confirm that you are at least 18 years old or have legal parental/guardian consent to make purchases.
2. Products
We offer a range of mattresses and related products, including:
- Mixed/Specialty Mattresses
- Orthopedic Mattresses
- Foam Mattresses
- Coir Mattresses
- Spring Mattresses
- Hybrid Mattresses
- Pillows
We strive to provide accurate product descriptions, images, and specifications. However, minor variations (such as color, texture, or dimensions) may occur due to manufacturing processes or display differences.
3. Orders and Payments
All orders are subject to acceptance and availability.
Prices are displayed in [currency] and are subject to change without prior notice.
Payments must be made in full at the time of placing the order using our secure payment gateways.
We reserve the right to refuse or cancel any order in case of errors, suspected fraud, or unauthorized transactions.
4. Shipping and Delivery
We will deliver products to the shipping address provided during checkout.
Delivery times are estimates and may vary depending on location, logistics, or unforeseen circumstances.
Risk of loss passes to you upon delivery of the product to your address.
5. Returns, Exchanges, and Cancellations
Returns and exchanges are accepted as per our Return & Refund Policy [link to your return policy].
Products must be unused, undamaged, and returned in original packaging (unless defective).
Customized or special-order products may not be eligible for return.
Cancellation requests must be made before the order is shipped.
6. Warranty
Our mattresses and pillows may come with a manufacturer’s warranty (details provided with product).
Warranty does not cover damage caused by misuse, improper handling, normal wear and tear, or lack of care.
7. User Responsibilities
When using our website, you agree not to:
Violate any applicable law or regulation.
Post, transmit, or distribute harmful, offensive, or misleading content.
Attempt to disrupt or compromise website functionality or security.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of [Insert Country/State]. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert Location].
9. Changes to Terms
We may update these Terms at any time. The updated version will be posted on this page with a revised date. Continued use of our Site means you accept the updated Terms.
10. Contact Us
If you have any questions about these Terms, please contact us:
Website: www.ms-collection.in
Email: Comfoze21@gmail.com
Phone: 8690504431
Address: 41-101/1, Eshwar Nagar Colony, Moula Ali Hall, Moula ALi, Secunderabaad, Telangana 500040.